Discussions: Forum: Troubleshooting

Discussions: Forum: Troubleshooting - Recent Topics http://about.colorotate.org/discussions/ Search for an answer, post your question, or answer other members' questions in the SpicyNodes Discussions community. en Wed, 08 Sep 2010 01:28:58 +0000 on "Panel resets when sampling colors from image" http://about.colorotate.org/discussions/topic/panel-resets-when-sampling-colors-from-image#post-521 Sat, 07 Aug 2010 00:03:54 +0000 521@http://about.colorotate.org/discussions/ Hi, I like to keep the panel set to HLS sliders a lot of the time. Every time I use the eyedropper, it resets to the diamond. The same thing happens when doing other things as well, basically if I acquire a color from outside of the Colorotate panel, then it resets to the diamond, with default settings. This only happens when it's in the compact mode. In the big mode, it doesn't do this. Is there any way to make it stay on sliders once I set them there? Is there any fix for this? Thanks, Jason ColoRotate on "Can't connect to the internet - affecting some users" http://about.colorotate.org/discussions/topic/cant-connect-to-the-internet-affecting-some-users#post-524 Thu, 12 Aug 2010 21:06:49 +0000 ColoRotate 524@http://about.colorotate.org/discussions/ A small number of ColoRotate CS5 plugin users have received error messages about being unable to connect to the Internet. We are unable to replicate this problem, and do not know the cause. User Ryan, referred us to a thread, <a href="http://forums.adobe.com/thread/652702">CS Live can't connect to the internet</a> in the Adobe forums which discusses a similar problem that is affecting Adobe's own Flash Panels. We do not know the cause, and have no specific workarounds to suggest. Possible methods which have worked for some (not all) users are: <ul> <li> Enable 'Allow Extensions to Connect to the Internet' in Photoshop preferences (Preferences->Plugins->Allow Extensions to Connect to the Internet) </li> <li> Do you use a firewall? If so, turn off your firewall </li> <li> Restart Photoshop or your system (don't bother doing that more than once) </li> <li> Delete Adobe preferences </li> <li> Disable 3rd party plugins and extensions </li> </ul> If you have this problem, and you are able to fix it, please let us know. ColoRotate on "Workarond for permissions problems when installing for CS5" http://about.colorotate.org/discussions/topic/workarond-for-permissions-problems-when-installing-for-cs5#post-472 Mon, 28 Jun 2010 09:26:29 +0000 ColoRotate 472@http://about.colorotate.org/discussions/ If you have permissions problems when installing for CS5, you can manually install the ZXP files. The ZXP format is based on the zip specification, so you can download zxp, change extension of this file to ".zip" and open with your un-archiver. For Windows: Copy unarchived files to: Photoshop CS5: Disk:Program Files/Adobe/Adobe Photoshop CS5/Plug-ins/Panels/ColoRotate/content (you will need to create the "ColoRotate" and "ColoRotate/content" directories) Fireworks CS5: Disk:Program Files/Adobe/Adobe Fireworks CS5/Configuration/Command Panels/Others On the Mac: Photoshop CS5: Applications:Adobe Photoshop CS5:Plug-ins:Panels:ColoRotate:content (you will need to create the "ColoRotate" and "ColoRotate:content" folders) Fireworks CS5: Applications:Adobe Fireworks CS5:Configuration:Command Panels:Others If you are using CS4, contact us, and we will send you uncompressed files. lucasolivero on "PDF Options, Color Percents" http://about.colorotate.org/discussions/topic/pdf-options-color-percents#post-451 Wed, 16 Jun 2010 12:25:24 +0000 lucasolivero 451@http://about.colorotate.org/discussions/ Hello, sorry for my bad english, i don´t have a great education for this languaje! My first question is: Can i save a pdf file, whit color designations, but in the N.C.S. or R.G.B. system? This is because i need do a work for a urban facade and for this i need set the colors relieved in anyone of this two systems. The second question is: Can i extract from any image the percents of each color component? The objetive is make a table whit the presense of each color. Thankyou for your answers! on "Nothing But a Blank Panel" http://about.colorotate.org/discussions/topic/nothing-but-a-blank-panel#post-410 Mon, 24 May 2010 20:12:05 +0000 410@http://about.colorotate.org/discussions/ That's all I get with this plugin. I'm using CS5 32 bit windows. It says it's compatible with CS4 and newer. I followed all instructions. A bit frustrated. on "32 bit PS running on a 64 bit OS" http://about.colorotate.org/discussions/topic/32-bit-ps-running-on-a-64-bit-os#post-335 Fri, 09 Apr 2010 19:33:03 +0000 335@http://about.colorotate.org/discussions/ Will Colorotate work on a 32 bit version of Photoshop that is running on Windows 7 64 bit OS. Any plans on offering a 64 bit version soon? ColoRotate on "What's an MXP file?" http://about.colorotate.org/discussions/topic/whats-an-mxp-file#post-312 Mon, 29 Mar 2010 16:16:45 +0000 ColoRotate 312@http://about.colorotate.org/discussions/ If you purchase the ColoRotate plugin, you will download an MXP file. With Photoshop closed, double click the MXP file, accept the dialogs, and install. Then open Phototoshop. An extension package (MXP) file is compressed installation file containing the ColoRotate extension to be downloaded and installed by the Adobe Extension Manager. The Help button in the Extension Manager will launch its help system, and can answer many questions about how Adobe installs extensions. The Extension Manager is a free program that lets you easily install new extensions and keep track of the ones you already have. Download the Extension Manager installer and save it on your local drive, then double-click the installer to begin the installation process. Once the installation is complete, you can launch the Extension Manager from within the application by selecting Manage Extensions from the Help menu. Please note that the Extension Manager is used to install extensions that are in the MXP file format. Extension Manager 2.0 includes support for the new Bridge CS4, Contribute CS4, Dreamweaver CS4, Fireworks CS4, Flash CS4, Illustrator CS4, InCopy CS4, InDesign CS4, and Photoshop CS4 releases. Learn more <a href="http://www.adobe.com/exchange/help/about_exchange.html#manager">ABOUT THE ADOBE EXTENSION MANAGER</a>. ColoRotate on "A "can't create folder" error?" http://about.colorotate.org/discussions/topic/a-cant-create-folder-error#post-311 Mon, 29 Mar 2010 16:11:27 +0000 ColoRotate 311@http://about.colorotate.org/discussions/ When installing the plugin, occasionally users get "can't create folder" error. Here are two possible solutions: 1) In some cases, be sure that Photoshop is closed before installing the plugin from the Extension Manager. Similarly, the Extension Manager should have admin rights. 2) As a workaround, manually create a folder... On Windows: C:\Program Files\Adobe\Adobe Photoshop CS4\Plug-Ins\Panels\ColoRotate And inside it: C:\Program Files\Adobe\Adobe Photoshop CS4\Plug-Ins\Panels\ColoRotate\content You are putting "ColoRotate\content" inside Photoshop's Panels directory... if your Photoshop is installed on another drive, e.g., "D:", then replace "C" with "D" above. On a mac: Create a similar folder here: Applications:Adobe Photoshop CS4:Plug-ins:Panels:ColoRotate:content (That's a "ColoRotate" folder in "Panels", and a "content" folder inside "ColoRotate") Then try re-installing. If that still does not work, please <a href="http://about.colorotate.org/contact.html">contact us</a>, and we will send you a zip file to manually copy into the "content" folder. ColoRotate on "Plugin authorization problem fixed" http://about.colorotate.org/discussions/topic/plugin-authorization-problem-fixed#post-265 Wed, 03 Mar 2010 00:42:00 +0000 ColoRotate 265@http://about.colorotate.org/discussions/ Some users on 2-March-2010 were unable to authorize the plugin. This is now fixed. Sorry for the inconvenience. on "Problem after login" http://about.colorotate.org/discussions/topic/problem-after-login#post-256 Wed, 24 Feb 2010 10:34:00 +0000 256@http://about.colorotate.org/discussions/ I'm trying to log in using my google account, but I'm seeing the following error: Traceback (most recent call last): File "/base/python_lib/versions/1/google/appengine/ext/webapp/__init__.py", line 507, in __call__ handler.get(*groups) File "/base/data/home/apps/ideadiamond/22.340104531056349487/models/__init__.py", line 43, in get profile = ServiceUtil.getUserProfile(user) File "/base/data/home/apps/ideadiamond/22.340104531056349487/services/classes/requests.py", line 540, in getUserProfile profile = config.queryUserProfile.get() File "/base/python_lib/versions/1/google/appengine/ext/db/__init__.py", line 1564, in get results = self.fetch(1, rpc=rpc) File "/base/python_lib/versions/1/google/appengine/ext/db/__init__.py", line 1616, in fetch raw = raw_query.Get(limit, offset, rpc=rpc) File "/base/python_lib/versions/1/google/appengine/api/datastore.py", line 1183, in Get limit=limit, offset=offset, prefetch_count=limit, **kwargs)._Get(limit) File "/base/python_lib/versions/1/google/appengine/api/datastore.py", line 1110, in _Run datastore_pb.QueryResult(), rpc) File "/base/python_lib/versions/1/google/appengine/api/datastore.py", line 177, in _MakeSyncCall rpc.check_success() File "/base/python_lib/versions/1/google/appengine/api/apiproxy_stub_map.py", line 474, in check_success self.__rpc.CheckSuccess() File "/base/python_lib/versions/1/google/appengine/api/apiproxy_rpc.py", line 126, in CheckSuccess raise self.exception Error: An error occurred for the API request datastore_v3.RunQuery(). Can you fix it quickly?